Resetting your device
You can reset your device to its original settings, with or without deleting all of your
personal data. Before you perform a reset, make sure to back up any important data
saved on your device.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
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Before you start, be sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal memory.
From your Home screen, tap .
Find and tap Settings > Backup & reset > Factory data reset.
To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
Tap Reset phone.
To confirm, tap Erase everything.